Privacy Policy
Last Updated: September 22, 2026
1. Introduction
Artwell LLC ("Artwell," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website artwell.ai (the "Site") and use our services (the "Services").
By accessing or using our Site and Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.
2. Information We Collect
Information You Provide to Us
- Contact Information: Name, email address, and any other information you provide when joining our waitlist or contacting us
- Communications: Contents of messages you send to us through contact forms or email
- Account Information: Username, password, and profile information
- Content Data: Voice recordings, text, and other content you create or upload to our Services
- Payment Information: Billing details and payment card information (processed by our third-party payment processors)
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on pages, and interaction patterns
- Device Information: Browser type, operating system, IP address, device identifiers, and mobile network information
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience
- Location Information: Approximate location based on IP address
3. How We Use Your Information
We use the information we collect to:
4. Cookies and Tracking Technologies
What Are Cookies
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our Site.
How We Use Cookies
We use cookies to:
Types of Cookies We Use
Essential Cookies
Required for the Site to function properly. These cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our Site by collecting anonymous information.
Functionality Cookies
Remember your preferences and choices to provide a more personalized experience.
Marketing Cookies
May be used in the future to deliver relevant advertisements and track campaign effectiveness.
Third-Party Cookies
We may use third-party services that place cookies on your device, including:
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can:
Please note that disabling certain cookies may limit the functionality of our Site.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
With Your Consent
We may share your information when you give us explicit permission to do so.
Service Providers
We may share your information with third-party vendors who perform services on our behalf, such as:
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:
Business Transfers
If Artwell is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction.
Protection of Rights
We may disclose your information when we believe it is necessary to:
6. Data Security
We implement appropriate technical and organizational measures designed to protect your personal information, including:
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention And Account Deletion
We keep your information only for the service you request or another specific
purpose described below. Our Recording Retention Policy
explains when uploaded recordings are removed. Your saved transcripts remain
available until you delete them or your account, subject to any applicable
service retention window.
When you confirm account deletion, access to your account ends. We begin
deleting your recordings, transcripts, private content and unnecessary profile
information from our active systems, including working copies held by service
providers on our behalf, and complete that work within 30 days,
unless a specific legal obligation requires us to retain particular information.
An earlier recording-removal deadline still applies. This is not a 30-day
account-recovery period.
We retain limited information for the following purposes, not your recordings
or transcripts simply because you made a payment:
- Payments and refunds: necessary financial records for five complete
calendar years following the year of the last financially material event for
that transaction, including invoice finalization, settlement, refund or
adjustment, or longer when a specific tax or legal obligation requires it. If a
refund or dispute is open, we retain the contact details needed to resolve it
and remove those details within 30 days after resolution unless a specific
obligation requires longer retention. - Agreements, consent and privacy requests: minimal evidence of the Terms
you accepted for six years after your account closes, or longer where needed
for the related financial record. Ordinary consent evidence is kept while we
rely on that consent and for two years afterward. A minimal privacy-request
record is kept for two years after the later of our final response or the
request's completion. These records do not include your transcript content. - Security: ordinary security records for up to 90 days from the event. Evidence needed
for a specific incident or legal matter may be kept longer for that purpose. - Email opt-outs: enough information to remember that you do not want
marketing emails, for as long as we need it to respect that choice. We do not
use this retained information to send marketing or to rebuild your profile.
We limit any legal exception to the information it actually requires and review
it until it ends. A routine refund does not require us to retain your recording
or transcript. Where permitted, we explain any exception that affects your
request.
Restricted recovery backups may remain until their verified expiry. We keep
these copies out of normal use and reapply deletion requests before restored
data becomes available. We explain relevant remaining copies and their expected
expiry when responding to your request rather than claiming that every copy
disappears immediately. A delay by a service provider holding working copies
does not extend the 30-day deadline; it remains an outstanding deletion issue
that we must resolve. Payment providers may separately retain transaction
records under their own legal obligations and privacy policies.
8. Your Rights and Choices
Access and Portability
You may request access to your personal information and receive a copy in a portable format.
Correction and Update
You may request that we correct or update inaccurate or incomplete personal information.
Deletion
You can request account deletion in Privacy & Security, or contact us at
artwell.ai/contact. We verify that the request is
yours; we do not require you to accept updated policies to request deletion.
Export anything you want to keep before confirming. Account deletion ends
access, and deleted content cannot be restored to your account. Section 7
explains the deletion process and the limited records we retain.
Deleting your account and unsubscribing from marketing are different choices.
You can stop marketing emails without deleting your account.
Opt-Out
You may opt-out of receiving marketing communications from us by following the unsubscribe instructions in those messages.
Cookie Preferences
You can manage your cookie preferences through your browser settings. See Section 4 above for more details.
To exercise any of these rights, please contact us through our Contact page at artwell.ai/contact.
9. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
To exercise these rights, California residents may contact us through our Contact page at artwell.ai/contact.
10. European Privacy Rights
If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):
11. International Data Transfers
If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Services, you consent to the transfer of your information to the United States.
12. Children's Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.
13. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through our Contact page at artwell.ai/contact.
Artwell LLC
Website: artwell.ai/contact